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Frequently Asked Questions


Have Questions? We have the answers! If the answer to your question is not included below, please feel free to call our office.


Application Questions

Do you allow pets?

Dover Management Company does not allow any pets with the exception of caged, harmless, quiet, non-mammals. This allows for fish in aquariums under 20 gallons, quiet birds, etc. But no cats, dogs, hamsters, etc.

What is the standard lease term?

Our standard lease term is a 12-month lease for houses and a 6-month lease for apartments. Upon completion of the lease, it will transition in to a month-to-month contract giving you the freedom and convenience to stay as long as you wish or to move with a 30-day notice.

Do you offer a 6-month lease option?

We do currently offer a six-month lease option for apartments. However, upon consideration, we will allow for a 6-month lease for houses with an additional $50 charge per month in order to cover turnover costs. Following the initial 6-month lease period your lease automatically transitions to a month-to-month lease with the additional $50 charge remaining in place.

Do you charge and application fee?

We currently charge a $30 application fee per applicant. The application fee is payable by check or money order. If you choose to apply online, you will be able to provide a credit or debit card for payment.

How do I know if I’m a qualified applicant?

Please refer to our Rental Occupancy Criteria to determine if you qualify.


Rent Payment

When is rent due?
Rent is due in the first of every month. A late fee is assessed after 5 p.m. on the 5th of the month if we have not received your payment by then. Rent is payable by check or money order. If you would prefer to pay your rent online please inquire with our leasing office or visit the tenant portal on this website.

What is the late fee for rent?
The late fee is $50 and will be added to the rental amount due. This fee is added at 5 p.m. on the 5th of the month.


Lease & Renewal

When does my lease expire?
Please refer to your lease for expiration information. If you need a copy of your lease, please call or email our office at 402-371-0203 or DMC@doversite.com and we would be happy to send you a copy.

How many days’ notice do I need to give if I plan on moving?
All leases end on the last day of the month. You must give 30 days’ notice, IN WRITING, due on the first on the month prior to your move out date. If you want to move on a date other than the last day of the month, you may do so, but you are responsible for rent to the end of the month. For more specifics please refer to your lease.

When will I receive my security deposit?
We will mail your security deposit to you within 14 days of your move out date. We mail it to the forwarding address you provide us on your move out notice.

Do I need Renter’s Insurance?
Renter’s Insurance is not necessary, we do however HIGHLY recommend adding a policy.


Maintenance

How do I make a maintenance request?
The easiest way to make a maintenance request is by calling our leasing office. If for some reason we are not available or it is after office hours, you may also fill out a maintenance request form online. Your request will be sent in an email form to our office.

What is the 24-hour maintenance emergency number?
Only maintenance problems considered of an emergency nature are handled after hours and on weekends. For any emergencies, outside of normal business hours, please call 402-649-0203.

What classifies as a maintenance emergency?
The following are considered emergency maintenance problems:

    • No gas, electricity, or water throughout the entire apartment
    • No heat
    • Water leaking or backing up into the apartment
    • Possibility of fire from electrical malfunction
    • All toilets in the apartment are non-functioning
    • Any other maintenance-related problem which may affect your immediate safety and that of the building

What do I do if there is a water leak?
If your toilet is clogged or is overflowing please turn off the water to the toilet. During normal business hours call our leasing office, or you may call 24-hour emergency line at 402-649-0203.

What do I do if I smell gas?
If you smell a faint gas odor:

    • Make sure all burners on your stove are off
    • Open the windows to clear out the gas smell
    • Check the pilot lights on your gas stove to make sure they are lit
    • If you can’t find the source call our office at 402-371-0203

If you smell a strong gas odor:

    • Immediately extinguish any embers and flames including candles
    • Open your windows and leave the apartment immediately
    • Do not use anything that may create a spark, do not use your cell phone or turn off the lights as you leave
    • Call Black Hills Energy at 888-890-5554
    • Lastly, call our emergency maintenance number at 402-649-0203

Utilities and Other Questions

What utilities are included?
This varies from building to building, however, in almost all the buildings heat, a/c, gas, water and trach utilities are included. The only item you are responsible for is your electric bill. Please call our office for the specific details about your building.

Are your apartments smoking or non-smoking?
All of the properties are non-smoking including no electronic cigarettes or other cigarette alternatives.